Refund Policy
This policy explains how cancellations and refund requests work for Well Services subscriptions purchased through Paddle. Paddle acts as merchant of record and handles payment, tax, receipts and eligible refunds.
Seven-day free trial: You will not be charged during the free trial. Cancel before the trial ends if you do not want the monthly subscription to start.
Cancel a Subscription
You can cancel using the manage-subscription link in your Paddle receipt or billing email. Cancellation prevents the next renewal. Unless a refund or mandatory consumer right applies, access normally continues until the end of the current paid period.
Request a Refund
Use the support or manage-subscription link in your Paddle receipt, or visit paddle.net and choose the refund option. If a technical problem prevents you from using Well Services, you can also contact us first so we can try to resolve it.
Eligibility
Refund eligibility is assessed under Paddle's Refund Policy and applicable consumer law. Mandatory rights are not limited by this policy. UK and EEA consumers may have statutory withdrawal rights in qualifying circumstances, including after the first payment following a free trial.
After a Refund
Approved refunds are normally returned to the original payment method. Access associated with the refunded subscription may end when the refund is processed.
Contact
For product support, contact Ronald Niddrie at ronniddrie@aol.com. For payment, receipt or refund processing, use Paddle's support links above.